Pull the most frequent contact reasons from your inbox or helpdesk and write clear answers for each one.
Operations
AchiveX Editorial Team2 min read
A checklist before you outsource customer support
The questions to answer internally so an outsourced team can represent you well.
AchiveX Editorial Team2 min read
Outsourcing customer support works well when the outside team has the same information your best internal agent would have. Use this checklist to get ready.
01of 03
Document common questions
02of 03
Agree escalation paths
Decide which issues the outsourced team can resolve and which must come back to your staff, and how quickly.
03of 03
Define what good looks like
Set measures such as response time, resolution rate and quality scores before launch, so both sides know the target.
