Rebuilding an online store around mobile shoppers

The situation

A retailer selling through a few physical stores and an online shop that has grown in pieces over several years.

Most visitors arrive on mobile, but the checkout was designed for desktop and asks for the same details more than once.

Stock levels online are updated by hand from the store system, which leads to orders for items that are out of stock.

We map the buying journey with your team and redesign the key pages for small screens first.
The store moves to a maintained commerce platform connected to the inventory system, so stock updates automatically.
Analytics and conversion tracking show the team where shoppers drop off.

Before work starts, we agree these measures with the client and report on them throughout the engagement.

Consolidating finance reporting into one trusted model

Tell us about your goals. We will set up a free consultation and follow up with a clear plan and price.